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Delivery Options / Damages

Delivery Options / Damages Policy

1) Free Curbside Delivery is available on all orders over $99 unless marked otherwise*. Smaller items (accessories, small scooters) may ship by standard ground delivery like UPS, FEDEX or similar ground companies. With standard ground, there is no guaranteed date of delivery. Priority or guaranteed shipping may be available: call for quote. Shipments for In Stock products from our local warehouse will normally go out within 1-2 business days of your order date. Stock items at the manufacturer will ship within 3-5 business days from order date. Any special order (customized or specialty products) will normally ship in additional days as noted on product page. Estimates for delivery time are based on product, type of shipping, time of day ordered and shipping location. Shipping times can vary from 2-5 business days. Smaller items will be delivered to your address (porch, side door, etc.) with standard delivery. Delivery confirmation by the delivery company sets the delivery date. A receipt signature may be requested but is not required to establish a formal delivery date.

If item is too large or heavy for standard ground shipping, a commercial carrier will deliver. Extra delivery costs may be required and will be noted on specific product. Delivery will be to your curbside only and may require a call before delivery or an appointment to be scheduled. Missed appointments will add $50 or more for extra trip charge.

** Large/Heavy items also may require a lift gate service if Free Curbside Delivery is selected. These items are subject to additional fees.*

2) White Glove Delivery Service: RECOMMENDED WAY This service allows you to have your product hand-delivered and fully set up by one of our trained mobility technicians. They will schedule an appointment window of time to bring out your product.  A brief overview and training of the product will be provided. Missed appointments by consumer will add a second trip charge of $50 or more. Call for quote. This is the best option to ensure a safely delivered and assembled product. Extra Delivery Charges may apply for shipping outside of NC

Damages / Missing Items

Please inspect the carton for any signs of damage. If obvious damage is seen, refuse the shipment and call us immediately. If box was delivered damaged when no one was there, please call or email us within 24 hours to report.

If damages occurred to the product without external signs of damage to the carton, please call us within 72 hours of receipt of the package. Damages found after that time cannot be credited.

In order to make corrections, please report any missing, extra or wrong items found with your order within 10 calendar days of receipt of your order.

Call for info or to report issues at 1-800-681-8831 or email customersolutions@southernmobilityonline.com